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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for clients, leveraging digital and data to create competitive advantage. Known for integrating lean principles, design thinking, analytics, and digital technologies, Genpact delivers disruptive business outcomes through a method called Lean Digital SM. This approach is continuously refined in one of the world’s largest digital process sandboxes, improving thousands of processes over time. With over 77,000 employees in more than 20 countries, Genpact serves clients from the Fortune Global 500 and beyond. Major offices are located in New York City, Palo Alto, London, and Delhi. For more information, visit Genpact’s website and follow them on LinkedIn, Twitter, YouTube, and Facebook.
Job Openings for Entry-Level Freshers
Genpact offers numerous opportunities for entry-level freshers with 0-4 years of experience. Below, we outline several key positions, their responsibilities, qualifications, and other relevant details.
1. Process Associate – Customer Service
Location: Multiple Locations
Job Description:
For more details and to apply, click here
Genpact is inviting applications for the role of Process Associate in Customer Service. This position requires candidates to demonstrate innovation and intuition in identifying areas requiring operational adaptation and improvement. Active users of the internet and online applications are preferred.
Responsibilities:
- Respond to customer queries and concerns.
- Provide support for data collection to enable the recovery of the account for end-users.
- Maintain a deep understanding of client processes and policies.
- Reproduce customer issues and escalate product bugs.
- Provide excellent customer service to our customers.
- Exhibit capacity for critical thinking and analysis.
- Work well both independently and within a collaborative environment.
Qualifications:
- Minimum: Graduate (Any Discipline). Freshers are eligible.
- Preferred: Previous experience in customer service (chat/email/voice), effective probing and analytical skills, excellent written English proficiency, and the ability to work on a flexible schedule (including weekends).
Key Skills:
Voice, BPO, analytical skills, customer service, policy understanding, presentation skills, recovery, customer focus, accent neutrality, chat and email communication, leadership skills, internet proficiency, and communication skills.
Equal Opportunity Statement:
Genpact is committed to creating a dynamic work environment that values diversity and inclusion. Genpact does not charge fees to process job applications.
2. Associate – Due Diligence
Location: Gurugram
Experience: 0-2 years
For more details and to apply, click here
Job Description:
The role of Associate, Due Diligence involves reviewing documentation for new customers/entities, summarizing findings in a narrative report, and performing enhanced due diligence for high-risk customers/entities.
Responsibilities:
- Review documentation for entities such as corporations, charities, and individuals per policy/jurisdiction.
- Conduct due diligence and highlight procedural requirements if any defects are found.
- Review beneficial ownership and key controllers according to policy.
- Complete reviews timely and efficiently.
- Make recommendations on process enhancements.
- Maintain awareness of regulatory updates.
- Interpret evidence from multiple tools and systems.
- Assist with monitoring and tracking incidents to ensure resolution.
Qualifications:
- Minimum: University graduate. Experience in back-office work, compliance, investigation, AML/KYC, audit review, or account review.
- Preferred: Experience in AML and KYC in fintech/e-commerce, AML investigatory experience, excellent communication, and comprehension skills.
Key Skills:
AML, due diligence, analytical skills, customer service, Microsoft Office, research skills, and compliance investigation.
Equal Opportunity Statement:
Genpact provides reasonable accommodation to individuals with disabilities and does not charge fees for job applications.
3. Process Associate – Customer Service (Content Curation)
Location: Multiple Locations
Job Description:
For more details and to apply, click here
Genpact is looking for Process Associates for Customer Service focusing on content curation. This role requires strong attention to detail, accuracy, and logical thinking to identify and fix errors in content.
Responsibilities:
- Ensure logical and meaningful review of URL content curation.
- Deliver high-quality content extraction.
- Work as a subject matter expert to challenge incorrect information.
- Adapt and deliver accurate content consistently.
- Manage time efficiently to increase extractions.
- Make decisions on whether websites are extractable.
- Proactively organize and succeed in a team environment.
Qualifications:
- Minimum: Any Graduate with strong communication skills (verbal and written).
- Preferred: Understanding of digital marketing and ads ecosystem, customer service background, digital marketing experience, and strong logical/analytical skills.
Key Skills:
Digital marketing, project management, analytical skills, time management, customer service, communication skills, and decision-making abilities.
Equal Opportunity Statement:
Genpact values diversity and inclusion, and does not charge fees to process job applications.
4. UI/UX Designer & Multimedia Specialist
Location: Gurugram
Experience: 6-11 years
Mode: Hybrid
For more details and to apply, click here
Job Description:
Genpact is seeking a talented UX/UI Designer & Multimedia Specialist to shape the user experience across digital products and create engaging video content and presentations.
Responsibilities:
- Collaborate with cross-functional teams to gather requirements and define project goals.
- Conduct user research and competitive analysis.
- Create wireframes, prototypes, and interactive mock-ups.
- Design user interfaces aligning with brand guidelines.
- Develop and maintain design systems and UI pattern libraries.
- Develop engaging video content for various purposes.
- Design visually compelling presentations.
- Iterate designs based on feedback and testing.
- Collaborate with developers for successful design implementation.
- Stay updated with industry trends and best practices.
Qualifications:
- Minimum: Professional experience as a UI/UX Designer in software development.
- Preferred: Strong portfolio, problem-solving skills, familiarity with responsive and mobile design, proficiency in design tools (Figma, Adobe XD, Illustrator, Photoshop), and video editing software (After Effects, Adobe Premiere Pro).
Key Skills:
UI/UX design, multimedia, Figma, Adobe XD, UX design, Illustrator, HTML, CSS, user interface designing, Photoshop, and strong communication skills.
Equal Opportunity Statement:
Genpact is committed to creating a diverse and inclusive work environment and does not charge fees for job applications.
Why Join Genpact?
Genpact offers a dynamic work environment that values diversity, inclusion, respect, integrity, customer focus, and innovation. Employees have the opportunity to work with leading global clients and gain exposure to cutting-edge technologies and industry best practices. With a focus on continuous improvement and professional growth, Genpact provides ample opportunities for career advancement and skill development.
Application Process
To apply for any of the positions listed above, visit the Genpact careers page. Ensure your resume highlights your relevant skills and experiences, and prepare to demonstrate your aptitude for critical thinking, analysis, and problem-solving during the interview process.
Genpact does not charge any fees for job applications and advises applicants to beware of scams that require payment for application processing, starter kits, or training equipment.
Conclusion
Joining Genpact as an entry-level fresher offers an excellent opportunity to kick-start your career in a global professional services firm renowned for its innovation and impact. Whether your interest lies in customer service, due diligence, content curation, or UI/UX design, Genpact provides a platform to grow, learn, and contribute to transformative projects. Embrace the chance to work in a diverse and inclusive environment, and make a meaningful impact on clients worldwide. Apply today and take the first step towards a rewarding career with Genpact.
