Posted by Genpact (NYSE: G), a global leader in professional services and solutions, is organizing a Mega Walk-In Drive for Customer Service Roles in Jamshedpur on 21st September 2024. This is an excellent opportunity for fresh graduates who are eager to kickstart their careers in a dynamic and growing company.
Genpact Walk-In Drive Details
- Date: 21st September 2024
- Time: 11:00 AM to 3:00 PM
- Venue: ICA Edu Skills, Bistupur, L-Road, Bistapur, Jamshedpur – 831001
- Work Locations: Hyderabad, Kolkata, Ahmedabad (Work from Office)
- Shifts: Flexible with any shift (including weekends)
About Genpact
Genpact is a global firm with over 125,000+ employees across 30+ countries, working relentlessly to transform and improve businesses, including the Fortune Global 500. Driven by the desire to create long-lasting value through our deep industry knowledge, expertise in digital operations, and proficiency in data, technology, and AI, we are committed to shaping the future for a world that works better for people.
As a Customer Service Representative at Genpact, you will be part of a world-class team dedicated to providing excellent customer service and support.
Responsibilities of the Role
In the Voice Support role, your main tasks include:
- Responding to customer queries and concerns in a timely and professional manner.
- Supporting data collection efforts to aid in the recovery of end-user accounts.
- Maintaining an in-depth understanding of client processes and policies.
- Reproducing customer issues and escalating product bugs as necessary.
- Exhibiting a capacity for critical thinking and analysis to resolve customer issues.
- Providing exceptional customer service with a customer-centric approach.
Qualifications We Seek in You
Minimum Qualifications:
- Any Graduate (except Law)
- Freshers are eligible to apply.
- Fluency in English and Hindi is mandatory.
Preferred Qualifications:
- Strong probing and analytical skills.
- Problem-solving abilities with a focus on customer satisfaction.
- Willingness to work in a flexible schedule, including weekends.
Important Documents to Bring:
When attending the walk-in drive, please ensure you carry the following documents:
- Three copies of your updated resume
- Three passport-size photographs
- Original Aadhar card
- Two copies of Aadhar card
- Payslip (if applicable)
Why Join Genpact?
Genpact is an Equal Opportunity Employer that values diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, gender, national origin, or any other protected characteristic. As part of our team, you’ll enjoy:
- A dynamic work environment that promotes respect, integrity, and innovation.
- Continuous opportunities for career growth and development.
- A diverse and inclusive workplace that celebrates different perspectives.
Beware of Job Scams
Please note that Genpact does not charge any fees during the job application process. We do not require candidates to pay for training, equipment, or starter kits. If you encounter any suspicious requests for payment, please report them immediately. Always ensure your interactions with Genpact’s hiring process are legitimate by verifying communications through official channels.
How to Connect with Genpact
Get to know more about us by visiting genpact.com or following us on:
- X (formerly Twitter)
- YouTube
Don’t miss this chance to join one of the world’s leading organizations. Mark your calendar for the Genpact Mega Walk-In Drive and take the first step toward a rewarding career in customer service.
